Shipping policy

Thank you for shopping with PetEasey.Β This Shipping Policy explains how we process, ship, and deliver orders within theΒ United States.Β We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). During busy seasons, sales events, or high order volume periods, processing times may take slightly longer. Once your order is confirmed, you will receive an email with your order details.

Order Cut-Off Time

  • Cut-Off Time: 5:00 PM PST (Pacific Standard Time)
  • Orders placed before 5:00 PM PST are usually processed on the same business day.
  • Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Shipping Locations

Currently, we ship within theΒ United States only. If you are located outside the United States and have questions about shipping availability, please contact our support team before placing an order.

Estimated Delivery Time

  • Standard Shipping:Β 7–12 business days (including processing and transit time)
  • Delivery times are estimates and may vary depending on location and carrier operations.
  • Unexpected delays may occasionally happen due to weather conditions, holidays, or shipping carrier issues.

Shipping Costs

  • Standard Shipping Fee: $4.99
  • Free shipping promotions may occasionally be available and will be clearly shown on our website.
  • All prices and transactions on our store are processed in USD (United States Dollar).

Shipping Carriers

  • Orders are shipped using trusted logistics partners:
  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • Final delivery is handled by one of these carriers depending on location and availability.
  • You will receive the selected carrier information in yourΒ shipping confirmation email.

Order Tracking

  • Once your order has shipped, aΒ tracking numberΒ will be emailed to you.
  • Tracking information may take up toΒ 24 hoursΒ to update.

Use the tracking link to monitor your shipment’s progress until delivery.

Incorrect Shipping Address

  • Please ensure your shipping address is accurate at checkout.
  • PetEasey is not responsible for:
  • Delays due to incorrect or incomplete addresses
  • Packages delivered to the wrong address
  • If you notice an error, contact us immediately.
  • Lost or Delayed Packages
    If your package is delayed beyond the estimated timeframe:

Lost or Delayed Packages

If your order is delayed beyond the estimated delivery timeframe:
1. Check your tracking information
2. Contact the shipping carrier for additional updates
3. If the package is confirmed lost, please contact our support team with your order details
We will work with you to provide a suitable resolution when applicable.

Damaged Deliveries

If your package arrives damaged:
  • Take clear photos of the package and item
  • Contact us within 24 hours of delivery
  • Include your order number and photos when contacting support
Our team will review the issue and help with a replacement or refund when appropriate.

Split Shipments

In some cases, items from the same order may ship separately depending on warehouse availability. If this happens, separate tracking numbers may be provided for each shipment.

Contact Us

If you have questions about shipping or delivery, please contact us:
Store Name: PetEasey
Email:Β support@peteasey.com
Phone:Β +1 253-987-8556
Address:Β 10021 12th Ave Se, Everett, WA 98208-4817, United States
Customer Support Hours:Β Monday – Friday, 9:00 AM – 5:00 PM (PST)